Refund policy

At Raphael’s Picante Chombo, we take pride in the quality of our product and the care that goes into every order. Due to the nature of our food products, all sales are considered final and we do not accept returns or exchanges once an order has been shipped.

If your order arrives damaged, incorrect, or compromised in any way, please contact us within 3 days of delivery with your order number and clear photos of the issue. We will review your request and, if approved, provide a replacement or issue a refund at our discretion.

We are not responsible for delays caused by shipping carriers or incorrect addresses provided at checkout. Please ensure all shipping information is accurate before placing your order.

We reserve the right to deny refunds or replacements if the claim does not meet the conditions outlined above.

If you have any questions or concerns regarding your purchase, we encourage you to reach out to us directly. We are committed to making sure every customer has a positive experience with our brand.